Contact Information

Last updated: October 26, 2026

Welcome to MYTOOGO!

We are committed to providing helpful customer service and a smooth shopping experience. Whether you have a question about our products, need assistance with an order, or would like to request a return, our team is here to help.

Business Information

Trading Name: MYTOOGO

Legal Company Name: RICH SOIL SUPPLY CHAIN CO., LIMITED

Country of Registration: Hong Kong SAR, China

Registered Business Address:

Room 1009, 10/F, Front Block
Ming Sang Industrial Building
19 Hing Yip Street
San Po Kong, Hong Kong

Official Website: https://mytoogo.com

Customer Support

Email: zhengjting@gmail.com

Telephone: +852 6213 6609

Contact Form: https://mytoogo.com/pages/contact

For faster assistance, please include your order number and the email address used at checkout when contacting us about an existing order.

Order & Delivery Assistance

If you have questions about order confirmation, shipping, tracking, delivery delays or missing items, please contact our customer support team.

You can also review our Shipping & Delivery Policy:

https://mytoogo.com/pages/shipping-and-delivery

Returns & Refunds

If you need to request a return, report a damaged or defective product, or enquire about a refund, please contact us before sending any items back.

Our authorised return facility is located in the United Kingdom. Return instructions and the applicable address are provided in our Returns & Refunds Policy.

https://mytoogo.com/pages/returns-and-refunds

Important: Our Hong Kong registered business address is not a return shipping address. Please do not send returned products there.

Customer Care Commitment

At MYTOOGO, we believe thoughtful gifts should come with thoughtful service.

We aim to handle customer enquiries fairly, communicate clearly and provide appropriate solutions in accordance with our published policies and applicable consumer protection laws.

Thank you for choosing MYTOOGO.

MYTOOGO — Little surprises. Lovely moments.