Shipping policy

Shipping & Delivery Policy

Last updated: October 26, 2026

Thank you for shopping with MYTOOGO.

This policy explains how we prepare, ship and deliver orders from our collection of creative building gifts, surprise calendars, mini toys and collectibles.

MYTOOGO is operated by RICH SOIL SUPPLY CHAIN CO., LIMITED, a Hong Kong company.

1. Order Processing

We generally aim to process and prepare paid orders for dispatch within 1–3 business days after payment is confirmed.

Business days exclude weekends and public holidays.

Orders placed during peak shopping periods or requiring address, payment or shipping verification may take longer.

If a significant processing delay occurs, we will contact you using the details provided at checkout.

Processing time is separate from the carrier's transit time. An order confirmation does not mean the parcel has already shipped.

2. Delivery Destinations

Our principal shipping markets are:

United States
United Kingdom
Australia

Available destinations and delivery methods are determined by the delivery address entered at checkout.

We can only ship to an address for which the checkout provides an eligible service.

Some remote areas or restricted postal codes may have different rates, delivery times or service availability.

3. Shipping Methods & Delivery Times

Available shipping methods, shipping charges and any delivery estimates are displayed during checkout.

Delivery times depend on:

Destination country and postal code
Parcel weight and dimensions
Selected shipping service
Customs clearance procedures
Carrier operations and seasonal demand
Weather or other unexpected disruptions

Estimated delivery time begins after dispatch, not when the order is placed.

Estimated delivery dates are not guaranteed unless we expressly agree to a specific delivery commitment.

Nothing in this policy limits any legally required delivery deadline or your rights if goods are not delivered within the agreed or legally required period.

Christmas & Special Occasion Orders

If you are ordering an Advent calendar or a gift for a special occasion, we recommend placing your order early.

We cannot guarantee arrival before Christmas, birthdays or other specific dates unless an explicit delivery commitment has been confirmed.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your location, the applicable parcel weight and dimensions, and the selected delivery service.

The final checkout total is presented for your review before payment.

If free or discounted shipping is offered for a qualifying order, the offer and its conditions will be displayed at checkout.

Free shipping is not guaranteed for every order.

Orders containing multiple products may be shipped together or separately depending on fulfilment requirements.

Where separate parcels are used, we will provide available tracking information.

We will not charge additional shipping fees after checkout without your agreement, except for charges lawfully payable to a customs authority or carrier under the disclosed delivery terms.

5. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, VAT, GST, brokerage fees or carrier handling charges.

These charges depend on the destination country, product classification, declared value and applicable delivery terms.

Taxes and duties that MYTOOGO is legally required to charge at the point of sale will be charged or accounted for as required by applicable law.

Where the selected shipping service includes prepaid import charges, the applicable arrangement will be indicated in the checkout or order information.

Where import charges have not been prepaid and are lawfully payable by the recipient under the disclosed delivery terms, the customs authority or carrier may request payment before delivery.

Please contact us if a charge is unexpected, duplicated or inconsistent with your checkout details.

United States

Orders shipped to the United States may be subject to customs duties, import taxes and processing charges.

Any taxes or charges MYTOOGO must legally collect or account for will be handled as required by applicable law.

Other charges, where legally payable by the recipient under the disclosed shipping arrangement, may be collected by the relevant customs authority or carrier.

Small imported parcels should not automatically be assumed to qualify for duty-free treatment.

United Kingdom

UK VAT and customs treatment depend on the consignment value, the location of the goods at the point of sale and applicable regulations.

For qualifying goods sold directly from outside the United Kingdom to customers in Great Britain in consignments valued at £135 or less, the seller is generally required to charge and account for applicable VAT at the point of sale.

Higher-value consignments may be subject to different import VAT, customs duties and clearance requirements.

MYTOOGO will comply with applicable tax collection and reporting obligations.

Customers will not automatically be held responsible for tax obligations that the seller is legally required to fulfil.

Australia

Australian GST and import charges may apply depending on the nature and value of the products and the seller's applicable registration and collection obligations.

Where MYTOOGO is legally required to collect GST on low-value imported goods, it will be handled as required by law.

Higher-value or otherwise dutiable consignments may also attract customs charges under Australian regulations.

European Union & Other Destinations

If checkout permits delivery to an EU country or another destination, the order may be subject to applicable VAT, import duties and carrier handling fees.

The relevant treatment depends on the destination and delivery terms.

Taxes that MYTOOGO is legally required to collect will be handled according to applicable law.

Any charges lawfully payable by the recipient must be consistent with the disclosed shipping arrangement.

Customs processing may affect estimated delivery times.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email with a tracking number and tracking link where supported by the selected service.

Tracking information may take some time to become visible or update after the carrier receives the parcel.

If you do not receive a shipping confirmation, please check your spam folder and ensure the email address provided at checkout is correct.

For tracking questions, please contact our customer support team with your order number.

7. Shipping Address Accuracy

Please ensure that your shipping information is complete and accurate before placing an order.

This includes:

Full recipient name
Street address and apartment number, if applicable
City, state or region
Postal code
Telephone number
Email address

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to correct shipping information before dispatch.

However, once an order has entered the carrier's network, address changes may no longer be possible.

If an order is returned because of an incorrect address or refusal of delivery, please contact us to discuss the available options and any reasonable additional costs permitted by law.

Your statutory consumer rights remain unaffected.

8. Lost, Damaged or Delayed Packages

We understand how important it is for your order to arrive safely.

If your parcel is lost, arrives damaged, contains missing items or experiences a significant delivery delay, please contact us.

When contacting us, please provide:

Your order number
A description of the issue
Tracking information, if available
Photographs of damaged goods or packaging, where practical

We will investigate the matter with the carrier and provide an appropriate resolution.

Depending on the circumstances and applicable law, this may include:

Replacement or missing components
Redelivery
Replacement products
A refund

We do not automatically transfer the risk of loss to customers simply because a parcel has been handed to a shipping carrier.

Where applicable consumer law requires the seller to remain responsible until the goods reach the customer or their designated recipient, those rights will be respected.